As a consumer, you have the following rights and you must insist on them.

The right to Satisfaction of Basic Needs
Access to basic goods and services necessary for survival, such as food, water, energy, clothung, shelter, health-care, education and sanitation. Goods and services must meet the standard of quality promised such that there is value for money in the purchase.

The Right to Safety
Protection from hazardous products, production processes and services.

The Right to Information
Provision of information enabling informed consumer choice as well as protection from misleading or inaccurate advertising and labeling.

The Right to Choose
Access to variety of quality products and services at competitive prices.



The Right to Redress
Compensation for misrepresentation, shoddy goods and unsatisfactory public and private services, including the right to adequate legal representation

The Right to Consumer Education
Acquisition of the skills required to be an informed consumer throughout life

The Right to Consumer Representation
Advocacy of consumers’ interest and the ability to take part in the formulation of economic and other policies affecting consumers i.e. the right to be heard

The Right to a Healthy Environment
Habitation is a place that is safe for present and future generations and which will enhance the quality of their lives.